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Terms of Sale / Privacy Statement
TERMS AND C0NDITIONS
OUR TERMS AND CONDITIONS AIM TO PROVIDE YOU, OUR CUSTOMER, WITH THE VERY BEST SERVICE WE CAN OFFER.
PLEASE READ THEM, AND IF THERE IS ANYTHING YOU WOULD LIKE TO COMMENT ON, DON'T HESITATE TO CONTACT US, WE ARE ALWAYS HAPPY TO MAKE IMPROVEMENTS TO OUR SERVICE.
PAYMENT METHODS
We expect payment within 14 days of your order date or we reserve the right to re-advertise. We accept the following methods of payment:-
1) Personal Cheques
Available to UK customers only with UK bank accounts.
Please make cheques payable to The French Bed Company and include cheque card number.
Cheques take 7 days to clear.
2) Bankers Draft
This is a cheque issued and guaranteed by a bank. Your bank will arrange
payment by this method for you. Please ensure that the draft is made payable
in UK £ Sterling to The French Bed Company.
3) Credit Cards & Charges
Credit Cards are accepted, but currently only through Paypal which provides a safe and fast transfer.
There is a 4% charge of the total for credit card payments.
If you do not have a Paypal account and would like to know more about Paypal, click on the link below
https://www.paypal.com/uk/cgi-bin/webscr?cmd=_help&source_page=_help
or e-mail us @ paypalinformation@frenchbedcompany.co.uk
If you would like to open an account please click on the link below
Setting up an account is free and it is free to use your card to purchase using Paypal.
Not only can you use this account to pay us, but it is the standard method of payment through the internet auction house e-bay.
There is a link to make a Paypal payment and further information on Paypal on our checkout page.
PACKING & DELIVERY
Delivery cannot be made until payment has cleared.
The cost of delivery, packing and handling is additional and will be arranged on individual basis.
Delivery costs vary depending on geographical location and items size and weight. Options and costs can be found on the DELIVERY page.
RETURNS & COMPLAINTS
1) Damage
We must be notified within 48 hours of receipt of the goods of any damage. Please keep all packaging and paperwork and we will assist with insurance claims if this course of action is appropriate.
We will not be liable for any damage where insurance has not been taken out by our client. We recommend that in all instances, insurance be taken out.
Our delivery charge includes insurance for the full value of the item.
Please obtain and retain a proof of posting from the Post Office. We will refund this postage cost to you.
Please note: Our overseas customers should NOT return any damaged goods to us, but wait for our instructions.
2) Refunds
A full refund or credit note would be offered for the following reasons:-
a) Unfair item description
b) Incorrect item sent out
These are the terms of a full refund or credit note offer:
a) Items must be returned in the same condition that they were sold.
b) We must be notified of your intention to return an item within 24 hours
of receipt of your item.
A part refund will be offered for goods which have been purchased in error,
however delivery costs cannot be returned in these circumstances..
a) Items must be returned in the same condition that they were sold.
b) We must be notified of your intention to return an item within 24 hours
of receipt of your item.
In all cases where a refund has been agreed, it will be credited on the return of the goods.
PRIVACY STATEMENT
When visiting our website our hosting server automatically detects and logs the visitors IP address and the page that they have come from. All pages and
images viewed within our website are also logged in the same way. This information is used by us internally to review our own website and to find ways of improving it. Once used
this information is discarded, it is never passed or sold to any third party.
We use online forms to enable web visitors to contact us regarding our services that we offer and promote, all details are treated in strict confidence, they are held securely
within the company and never passed on or sold to any third party. By filling out a contact form you will be contacted by us regarding the matter you have requested. We do run a
mailing list to which subscribers are sent email concerning our services, you will only ever be added to this list by subscribing via the appropriate form.
We reserve the right to use information collected for an unanticipated use not previously disclosed, this will never involve any third party or disclosure of information, it will always be for an internal use. If you wish to opt out of this use you may do so at any time by contacting us.
You may also request your details to be updated or amended at any time by contacting us using the details below.
Security
All information collected from our websites are stored on machines within our own premises, they are protected by appropriate security measures conforming to our own internal security policy to ensure against any loss, tampering or misuse of information.
Viruses
All machines operated by us are run with a current virus checker installed and with up-to-date virus definitions, the machines are scanned on a regular basis to ensure that we don’t become infected or upload any infected files. We advise anyone using the internet to run their own virus checker as we cannot be held responsible or liable for any problems resulting in virus infection.
Cookies
We do not use cookies for any part of this web site or to use any of the facilities or pages held within it except as part of our e-commerce system.
Advertising
We do not carry external advertising as part of this website, all services advertised and promoted within these pages are operated by ourselves unless otherwise stated.
How to contact us
Telephone: Office : 01799 542358 or Mobile: 07973-412147
E-mail: sales@frenchbedcompany.co.uk
Post: The French Bed Company, P.O. BOX 145, Newport, Essex, CB11 3ZX
These details are also available on almost every page of this website, unsolicited correspondence to any of the contact details above is not welcome and will be reported to the proper authorities.
Agreement
By viewing this website you agree to abide by our current terms and conditions. If for any reason you do not agree with our Terms and Conditions then please do not use our web site. We reserve the right to alter, amend and remove any part of these Terms and Conditions at any time. Please refer back to this page from time to time to review any changes that may have taken place.
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